Housing Counselor | Capital Area Housing

CAREERS AT CAHP

POSITION: HOUSING COUNSELOR

Application Submission Deadline:

Sunday, October 29, 2023

Full Time (40 hours per week) | Lansing, MI

FLSA Classification: Non-Exempt

Reports to: Director of Housing Counseling

Annual Pay Range: $47,840.00 - $62,400.00

ABOUT CAHP

At Capital Area Housing Partnership, we're on a mission to develop strong and diverse neighborhoods, emphasizing affordable housing, homeownership opportunities, and financial security for our neighbors throughout mid-Michigan.

We envision healthy and vibrant communities reinforced with supportive services and equitable opportunities for upward mobility that empower all our neighbors to lead a sustainable and prosperous quality of life.

Through our comprehensive approach, we are building and rehabilitating multi-and-single family homes, delivering housing and financial education, providing emergency assistance, and engaging communities to revitalize neighborhoods.

Our work is more than bricks and mortar. Housing is an equal right for all, and we remain steadfast in building equitable opportunities and transforming possibilities for people and our neighborhoods.

POSITION SUMMARY

CAHP's Building Capital team comprises certified housing counselors delivering housing and financial counseling services to hundreds of mid-Michigan residents annually. We are a HUD-approved Local Housing Counseling Agency empowering our neighbors to make informed decisions that lead to a sustainable and prosperous quality of life by offering individualized counseling and educational classes. As an essential team member, you will become equipped to provide tailored guidance to families and individuals throughout their journey of achieving housing and financial stability. The position requires you to achieve HUD certification through training and support sponsored by CAHP. As a HUD-certified housing counselor, you will provide confidential one-on-one support to homeowners facing mortgage and tax foreclosure. Finally, you will work collaboratively to assess prospective opportunities that scale our programs and services for our neighbors throughout mid-Michigan.

ESSENTIAL DUTIES & RESPONSIBILITIES

Attain HUD Certification within 6 months of position start date by passing HUD Housing Counseling Certification Exam and maintain certifications and continuing education requirements.
Complete intake process with prospective clients and collect needed documentation in preparation for scheduling first appointment.
Provide one-on-one housing counseling sessions, including foreclosure prevention, for clients in compliance with HUD’s 7610.1 Handbook for Housing Counseling.
Respond to questions and requests for information from members of the public related to the program.
Complete and submit program billing and reports as assigned.
Assume responsibility for maintenance of program files, data entry, and reporting.
Support the active collection of input from the communities CAHP serves in the design, development, and growth of existing and new opportunities.
Assist team members in the marketing, promoting, tracking, and maintaining of grant/funding application programs as assigned.
Handling basic office duties, such as answering and routing telephone communications, responding to emails.
Represents the organization at speaking engagements, public hearings, and other public forums.
Collect and share program results and client testimonials as needed to positively promote programs and obtain funding for program continuation.
Deep commitment and passion for working with income-constrained and marginalized communities.
Performs additional job-related duties as assigned.

QUALIFICATIONS & SKILLS

Associate or bachelor’s degree or comparable work experience preferred.
Excellent analysis and problem-solving skills.
Excellent relationship-building skills and a customer service orientation that leads to sustainable and mutually beneficial external partnerships.
Detail oriented and comfortable working in a fast-paced, ever-changing environment.
Ability to analyze and revise practices to improve efficiency.
Strong written and verbal communication skills to communicate effectively with staff, volunteers, stakeholders, consumers, community partners and the public in an empathetic, inclusive, and supportive manner.
Ability to work non-standard work schedule (evenings and weekends) as needed.
Self-motivated and effective in a team setting and individually.
Proficiency in Office 365, and general office technology including printers, copiers, scanners, and computers.
Professional appearance and courteous manner.
Self-motivated and effective in a team setting and individually.
Experience in client focused, community driven, non-profit, and/or real estate finance related preferred.
Demonstrated belief in CAHP’s mission.

REPORTING RELATIONSHIP

Reports to the Director of Housing Counseling.

WORK ENVIRONMENT & PHYSICAL DEMANDS

Ability to use office equipment and work sitting in front of a computer for extended periods of time.
Reliable transportation for travel within the mid-Michigan footprint. Use of a personal motor vehicle for transportation requires proof of insurance and the driver must have a valid Driver's license.
Occasional light lifting of supplies and materials.
Requires evening and weekend work on occasion.
Successful completion of a criminal background check.
All hybrid work environments must include a remote environment with dedicated office space and high-speed internet.

ANNUAL PAY RANGE

All the roles within CAHP have pay ranges that commensurate with the knowledge, skills, and abilities of the successful candidate. The annual pay range for this position is $47,840.00 - $62,400.00.

DIVERSITY, EQUITY & INCLUSION

Capital Area Housing Partnership is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed member status, race, color, religion, sex, national origin, age, physical or mental disability, pregnancy, citizenship status, sexual orientation, gender identity, or any other category protected by applicable federal, state, or local laws. CAHP is committed to dismantling systemic inequities that continue to cause harm for Black, Indigenous, and other People of Color (BIPOC), Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ+) people, women, and people with disabilities. We believe that these communities must be centered on the work we do. We strongly encourage applications from people with these identities or who are members of other marginalized communities. Together, we will continue to build capacity and accountability in our policies, practices, and partnerships.

WHY CAPITAL AREA HOUSING PARTNERSHIP

CAHP offers a competitive total rewards package including a competitive salary, medical/dental/vision coverage with an employer contribution of 100% towards single coverage and 0% towards dependent coverage effective with the date of hire. In addition, CAHP provides an up-to 3% employer match into the 401(k) retirement plan each year, and annual incentive-based bonuses. Team members receive 18 days Paid Time Off, and 13 Paid Holidays (averaging 22 days off each year). Paid time off is prorated for the first year. Hybrid work arrangements are available for this position.

TO APPLY

To apply you will need to submit your resume and a brief statement of interest to careers@capitalareahousing.org.